Platform Prefrences
• A significant amount of students prefer the Waterloo Warriors website over the application. With many only using the application if they have exhausted all their other options, or they are performing very simple, straight to the point tasks, such as booking or sport sign up.
• The former claimed that the website was simply better because the system itself was less buggy and didn’t crash as often. The processes were more simplified to use because the application essentially just opened the website on mobile, instead of loading a mobile optimized interface.
• Students also claimed that using the application is disorganized and the icon-centric/one-page design was hard to understand, however, a handful of survey respondents also stated that they enjoyed being able to easily see all their options outright when they opened their application.
• A significant pain point we uncovered within users was how the Waterloo Warriors system never gave users the option to save their login information, which meant that logging in every single time they wanted to use the system was time-consuming and the content wasn’t ever personalized to their preferences, and needs.
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